Refund policy

Returns and refunds

If something isn't right with your order, contact us within 30 days of delivery at casey@valorcommercialessentials.net and we'll sort it out.

Damaged, defective, or wrong item

If your order arrives damaged or defective, or we sent the wrong item, we'll send a replacement or issue a full refund, including the original shipping charge. Please include your order number and a photo of the problem.

Unused items

Unused items in their original, unopened packaging may be returned within 30 days of delivery for a refund of the item price. Return shipping is the customer's responsibility, and original shipping charges are not refunded for these returns.

Items we can't accept

Air filters that have been installed or used cannot be returned.

Filter sizing

Air filter sizes are nominal, so the actual filter measures slightly smaller than the size printed on the label. Please check our Filter Size Guide before ordering. If you ordered the wrong size, you can return it unopened under the unused-item terms above.

How to start a return

Email casey@valorcommercialessentials.net with your order number and the item you'd like to return. We'll reply with return instructions. Please contact us before sending anything back, because returns sent without instructions can't be processed.

Refund timing

Once we receive and inspect your return, we'll issue the refund to your original payment method within 5 to 10 business days. Your bank or card issuer may take a few extra days to post it.